Description
Pulse Charcoal is a Power BI theme designed for call centre operations working across inbound contact centre. Built on a deep teal canvas with molten orange accent visuals, the theme promotes calm vigilance — perfect for communicating volume, AHT, FCR, and CSAT. The palette pairs a deep teal canvas with a molten orange accent and supporting tones, creating dashboards that feel both calm and pragmatic. Visually, the theme uses softly-cornered subtle-glass cards, an upper-right shadow, dotted axis gridlines. Clear typography and structured charts ensure that contact centres data stays easy to scan for workforce managers, supervisors, and CX directors. Whether used for ops monitoring, workforce planning, or CX reviews, Pulse Charcoal turns contact centres data into the kind of clarity that supports steadier service and higher FCR.
