Description
📡 Call Centre Operations Dashboard 🧠
🧵 Theme: Pulse Charcoal · Power BI
The Call Centre Operations dashboard turns day-to-day telecom data into a clear, decision-ready view. Built on a sleek, dark Power BI canvas, it brings the metrics that matter — Monthly Calls, Call Target, Queue Calls, Queue Average Handle Time, Queue Customer Satisfaction and First-Call Resolution — together on a single interactive page so trends, outliers and progress against target are obvious at a glance.
📌 Key Features:
✅ Monthly Calls
✅ Call Target
✅ Queue Calls
✅ Queue Average Handle Time
✅ Queue Customer Satisfaction
✅ First-Call Resolution
✅ First-Call Resolution Target
✅ Goal-vs-actual gauge
✅ Ranked horizontal breakdown
